Provider type | Community health workers (n = 3) | Drug shop/pharmacy (n = 7) | Traditional healer (n = 2) | Private health centre/facility (n = 7) | Public health centre/facility (n = 8) | Hospital (n = 7) | Provider type not specified (n = 3) |
---|---|---|---|---|---|---|---|
Attracting factor | Â | Â | Â | Â | Â | Â | Â |
Positive manner of staff (n = 10) | 'Show care to patients' Uganda[12] Ethiopia[13] | 'Show care to patients' Uganda[18] | 'Show care to patients' Tanzania [34], Uganda[32] | 'Show care to patients' Uganda[70], | 'Polite' Nigeria [62] | 'Friendly attitude' Zambia[93] | 'Build relationships with patients' Kenya [49] |
 | 'Good communication' Ethiopia[13] | 'Good communication' Uganda[18] |  | 'Friendly attitude' Nigeria [28] |  | 'Staff are dedicated' Zambia[93] |  |
Qualification and experience of provider (n = 6) | Â | Â | Â | Â | 'For trained staff' Nigeria [66] Uganda [16] | 'For skilled staff' Tanzania [47] | 'For trained staff' Nigeria[20] Zambia[60] |
 |  |  |  |  | 'For experienced staff' Tanzania[34], Uganda [16] |  | 'Availability of a Doctor' Nigeria[20] |
Specialist services offered by provider (n = 17) | 'For Advice' Ghana[72] | 'Conduct home visits and provide follow-up care' Uganda[32] | 'For advice' Tanzania[96] | 'For First Aid' Ethiopia[95], | 'For Advice' Kenya[100] | Â | |
 |  | 'For first Aid' Uganda [16], Ghana [94], Ethiopia[95], Malawi[24] |  | 'For Advice and further examination' Tanzania [97] | 'For injections' Tanzania [34] |  | |
 |  |  |  | 'For blood transfusion' Tanzania[23] | 'For thorough examination' Zambia[93] |  | |
 |  |  |  | 'For testing' Tanzania[98] | 'For admission' Tanzania [31] |  | |
 |  |  |  |  | 'For specialized care' Uganda[99] | 'For surgery' Tanzania [47] |  |
 |  |  |  |  |  | 'For blood transfusion' Tanzania[23] |  |