Satisfaction assessment questions | Strongly agree | Agree | Neutral | Disagree | Strongly disagree |
---|---|---|---|---|---|
n (%) | n (%) | n (%) | n (%) | n (%) | |
Using WeChat official account is a good way to teach me about malaria | 332 (46.05) | 367 (50.90) | 15 (2.01) | 7 (0.97) | 0 |
I have enjoyed the “Healthy Family” official account | 317 (43.97) | 368 (51.04) | 27 (3.74) | 9 (1.25) | 0 |
I was able to understand the all the messages | 381 (52.84) | 306 (42.44) | 20 (2.77) | 14 (1.94) | 0 |
The new messages came at times that were good for me | 301 (41.74) | 401 (55.62) | 11 (15.26) | 7 (0.97) | 0 |
I was motivated by the prevention and treatment of malaria in nonimmune travelers and expatriate workers challenges | 197 (27.32) | 412 (57.14) | 112 (15.53) | 69 (9.57) | 0 |
The messages help me and remind me to protect myself from getting malaria | 372 (51.60) | 296 (41.05) | 35 (4.85) | 18 (2.50) | 0 |
I like the consulting function of the WeChat official account | 297 (41.19) | 401 (55.62) | 20 (2.77) | 3 (0.42) | 0 |
Too basic n (%) | About right n (%) | Too hard/complicated n (%) | |
---|---|---|---|
The information in the messages | 7 (0.97) | 672 (93.20) | 42 (5.83) |
The consulting information provided by experts | 9 (1.25) | 681 (94.45) | 31 (4.23) |
Too few n (%) | About right n (%) | To many n (%) | |
---|---|---|---|
The number of messages each week | 33 (4.58) | 673 (93.34) | 15 (2.08) |
Less n (%) | Stay the same n (%) | More n (%) | |
---|---|---|---|
If the program were to continue, I like the number of weekly messages to be | 45 (6.24) | 517 (71.71) | 159 (22.05) |
No help n (%) | About right n (%) | Very helpful n (%) | |
---|---|---|---|
The consulting function of the WeChat official account | 31 (4.30) | 591 (81.97) | 99 (13.73) |
Yes n (%) | No n (%) | |
---|---|---|
I would like to continue receiving messages about malaria | 597 (82.80) | 124 (17.20) |
I would like to continue using the consulting function | 601 (83.35) | 120 (16.64) |
I would recommend this official account to a travelers or new arrivals | 721 (100) | 0 |